SALON POLICIES

New clients are subject to a non-refundable retainer that will apply to their service the day of their appointment. This fee is transferable if the appointment is rescheduled within the allotted time (48 hours) for the stylist to book another client in that time slot, but it is under no circumstances refundable. This booking fee fairly compensates the stylist to provide service and turn down potential clients during that allotted time and protects them from wages lost in the case of no-show or late cancellation.

If you cancel your booked appointment more than 48 hours in advance, you will be rescheduled at no charge. Please note that re-booking is based on stylists availability. If you cancel less than 48 hours prior to your appointment, you will be charged 50% of the scheduled service.

If you cancel less than 24 hours or no show for your appointment you will be charged 100% of the service and will require a non-refundable deposit in order to re-book with your stylist or any other stylist at The Copper Label.

Important: if your stylist or our salon manager did not take your fee upon booking, you will be required to pay this fee when booking a new appointment. We understand circumstances out of your control may arise which make it impossible for you to keep a scheduled appointment and we will try very hard to work with patience and compassion.

ADDITIONAL GUESTS & KIDS

Children pose unique challenges in salon environments. At the Copper Label we strive to give our clients a luxury self-care experience that is relaxing for everyone involved. The disruption that children can cause not only causes our stylists to be distracted but interferes with the client and guest experience. Salons are filled with potentially dangerous items such as scissors, chemicals, hot irons, etc. Due to the safety considerations and limited space children are not permitted in the salon.

REFUNDS & EXCHANGES

At The Copper Label, we want all guests to love their hair. If you arrive home and decide you are unsatisfied due to technical error, please reach out to the salon and/or your stylist within 48 hours to schedule an adjustment appointment with your stylist. Our stylist are more than happy to rectify any mistake that was made on their end. The adjustment to your service must be scheduled within 7 days of your original date of service. Due to the extensive time + product spent during custom color + extension appointments, we do not offer refunds.

FAQ